Bank One Merges with Chase: How are you affected?

Dear Valued Bank One Customer:

By now you’ve heard the exciting news. Bank One and Chase have joined forces. As a result of this merger, your credit card information will now be sent to you under the Chase name.

The good news is all the card benefits you’ve come to rely on from Bank One are still there. In addition, your account number, recurring bill payments and scheduled account payments will all remain unchanged. But it gets better.

At Chase, we’ve assembled all our resources, products and expertise to help you do more with your money. We’re committed to doing the little things right, the big things faster and providing you with the very best customer service possible.

Sincerely,

Carter Franke
Chief Marketing Officer

Q: Will my privacy preferences remain in effect?

A: Yes. Your stated privacy preferences will continue to be honored throughout our combined company. As a result of our merger, Chase and its family of companies and Bank One and its family of companies may now share information consistent with the preferences you have indicated to us. To view our privacy policy, please visit Bank One at www.BankOne.com or www.Chase.com.

Q: Will the features, terms and conditions of my card remain in effect?

A: Yes, your current Cardmember Agreement will remain in effect unless we notify you of any specific changes that will affect your account.

Q: Where do I send my payment?

A: If paying by mail, continue to send your payment in the enclosed envelope along with the remittance stub as always. If you’d like to send additional payments, send them to the address disclosed on your statement. You can also use the same steps you currently use to pay your bills online or make a payment by phone.

Q: Will I be able to make a payment at a Chase branch location?

A: Yes.

Q: What if I need to contact Cardmember Services by phone?

A: Continue to call the number listed on the back of your card. You will reach the same knowledgeable, helpful Customer Service team that has been servicing your account.

Q: Will I get a new card with the Chase name on it? Can I keep my current card?

A: Please continue using your current credit card. You will be notified if you will be receiving a new card.

Q: Will my account number change?

A: No account number changes are planned at this time. If any changes are required in the future, we will notify you and provide you with new cards, so you will experience no disruption in service.

Q: Can I trade my Bank One card for a Chase card?

A: For the time being, you won’t be able to trade in one company’s card for another. If you wish to apply for a Chase/Bank One credit card, follow the directions provided at www.BankOne.com or www.Chase.com.

Source for all this material: email sent to me as a customer of Bank One. Let's just hope that it really is a positive change...